Press Desk
Email: [email protected]
Reply: Within 6 hours on business days
Requests sent from Dhaka receive priority
dkwin Support: Press Contact in 2 Lines
For media or press coverage, see this number and email first
Direct Call
Phone: +880 1XXX XXX XXX
Hours: 10:00 AM to 6:00 PM
Questions about bKash or Nagad also go here
Support Ticket
Work Type: Account, Login, and Content Verification
Average reply: within 1 business day
Even if submitted at night, it stays
If needed dkwin Help Also quick solutions on the page
3 media resources
Press Kit
Logo, brief introduction, and usage guidelines in one file
Format: PNG, SVG, and PDF
Once taken, writing starts within 5 minutes
Brand Asset
Color, spelling, and screenshot guidelines are here
This helps reduce incorrect captions
This file is in the four-person team's checklist
Executive Bio
Short profile, responsibilities, and badge notes
Each bio is kept within 120 words
This is very useful for coverage writing
If you want dkwin Blog Latest updates also available from
2 general contact methods
No media required
Live Support
For account, login, and app-related questions
Write a short question to get a quick answer
Long messages take longer, so keep to 3 lines
Email format
Enter subject, then issue and screenshot
Also report issues related to bKash, Nagad, or Rocket
If multiple details are provided, it is solved in
dkwin Payment Information The page lists Bangladeshi methods
3 questions about media coverage
What is needed for coverage
Title, publication platform, and deadline
This gives the team correct information in
How quickly are images available?
Files in the press kit are immediately usable
New requests typically receive a reply on the same business day
What is available for local reporting?
Dhaka-focused notes, Bangla language captions, and contact points
Official information can be verified if needed
The information on the dkwin Contact page is always up to date
2 steps to start on the dkwin App
No need to tinker separately
1. Open account
Start with name, phone, and password
Most users finish in 3 minutes
2. Log in for help
If problem Log In
Then message the support team
Dhaka, Chittagong, and Sylhet users usually get quick responses on bKash and Nagad
dkwin support's 4 quick facts
4.8/5 rating
This average comes from 41,638 reviews
68K+ active users
Team stays steady during busy times
322+ titles
Support question types are thus diverse
99.6% uptime
This service has been running since 2017